REFUND POLICY Any sale or promotional items that are sold are non-refundableand non-exchangeable. HOW CAN I GET MY REFUND? Our refund policies are simple. You can claim refund by:Call us at our customer care number 01928 710330 or;Send us an email at hello@askojewellers.co.uk or; METHODS OF PAYMENT AND REFUND Credit / Debit Card – Your refund will go back to the same card you purchased on.PayPal – This will be debited into your PayPal account straightaway. REFUND CYCLE: Complete refund process normally takes about 15-30 workingdays from the date of confirmation of refund. No credit untilproduct has arrived.